Momentum

Claim authorization done and disclaimer form completed, signed and sent back as requested on Wednesday 14th December. Vehicle left at my panel beater 12 December, completed on 15th. Initial contact person I was dealing with and sent the disclaimer to left work without passing info on. I called into the call centre spoke to Savaran Govender. Quickest response ever, said it would be paid in the next hr. That being Thursday 15th December. Called again this morning as no payment has reflected, was told that Savaran was now on leave. Call escalated to supervisor to call be back... I'm still waiting. Here's the my dilemma, the panel beater is waiting payment and will not release vehicle and he is closing. He is now wanting to charge me storage. Im supposed to be leaving to Mozimbique on Thursday. Average time spent on the phone before someone's answers is about 25 min. A bit frustrating.. Changed over from Santam 2 months ago, saving R600 a month but if this is the run around I'm going to get then bring back. Santam.