MOMENTUM CLAIMS CARD DELAYS CP***MP55

I reported a claim on Friday, initially the consultant was excellent and advised me by this Monday the claim was finalized and approved. However until today there is no feedback on the payout. I did request they top up the exisiting claim card which she said they could not as the policy is is my mum's name. I am mandated on the policy further to this previously they have topped up the same claim card. Apperently now I have to wait for the CLAIMS CARD COMPANYTO CONTACT ME AND IM HEREING NOTHING FROM THIS COMPANY.This is nonsense as we pay Momentim not the CLAIM CARD company so why do i need to follow up with them. If the claim is approved and finalized surely by now it would of been paid out. Normally i get excellent service from Momentum but this time I was very unhappy further to this I'm a kerectokonus patient hence my lens are insured and I need to urgently replace the ;lens but cannot as I have to now wait for the claim conmpany to oontact me, not even sure they will...CP***MP55