Momentum claim C***9355

I suffered a loss of my Appliances on 3/10/2020 . I have a cover with Momentum Insurance company. I lodged a claim and a lady called Mokgadi helped me in a professional way. My Appliances were collected by company called Appliance Care in Benoni. I communicated with them about sending the report to Momentum and the inspector hailed insults at me. He called me to complain at ANC people who ***** daily. He said his company had 30 years experience in dealing with insurance reports. He threatened to fix me if I am pushing about reports. I reprimanded him to refrain from mentioning ANC stuff and that not all black people are ANC and that Momentumneverrequiredmy political affiliation when I joined. . I told him that is unacceptable, since I lost 2 TVs , a fridge and monitor. That was making my life unbearable at home. I told him if he felt that I don't qualify to have such Appliances as a black person ,he must say it.He said he will prove to me that I know nothing about Appliances.

I immediately lodged a complaint at momentum about the incident. I got a call from Renchia Mauer. She told me that there was no way a guy at Appliances Care could make such utterances as he knows it may jeopardize his business. She said she was going get a neutral assessment and that my technician 's report was not going to be considered. She said some components were missing from my Appliances. I asked her if that was not amounting to collusion. I felt she had concluded that the man in Benoni never said anything to me. She basically said I was under investigation for dual coverage, since I had a policy with Outsurace . I explained to her that I had 2 properties . She asked where I bought Appliances, how and told me she will call shops and municipalities to validate my claim. I told her of my marital problems and that I separated from my wife. She called my wife and she said they must call me but that was taken as disclaimer and she told me she would inform finance means my claim won't go through. Renchia Mauer said she will give me feedback in a week and that I must wait. Now it almost heading to a month On 23/ 10/2020 she called and said my claim was declined and my Appliances were broken because of normal wearing and tear and that she would send an email.