Momentum cheapskates

My client is an area manager for a bank.someone drive into the back of his car.momentum wants to repair with pirate parts.the client is not happy with this and got a quote from his repairer with original parts and only cost R1200 more.this client refers me to everyone he meets.fortune from momentum does not give feedback.i feel would make business sense to keep a client happy that has his whole family and friends insured with momentum through me.the only difference in price is R1200 for a happy client that wasn't even at fault . fortune must have some decency and reply to emails because no broker nor client deserve this treatment