Momentum car insurance strikes again

Once again the incompetence strikes. Momentum insure, specifically around car insurance. My husband had a truck lose a prop shaft last week which took his wheels out. The car was towed to Renew-It Sandton, much to our dismay. After a 3 month trauma with Renew-It that I had we specifically asked that the car is not repaired there. We were reassured that the vehicle could be removed and moved to Greenstone Auto, it was only at Renew-It for assessment. Now, today, we find, Momentum have decided to send the car to Renew-It and have requested the repairs. No contact from Renew-It no nothing. The standard story. This was not done by consultation or agreement. I can't wait to move from this Insurance provider. I also have tons of photographic evidence should Renew-It try anything, I'm so done with Momentum and your inability to actually do your jobs. The incompetence is overwhelming. I'd rather pay more with Santam again, at least I feel insured and treated as a valuable client. Perhaps you have a proper response this time as opposed to something where you make the customer suffer for your lack of competence and transparency?