Momentum Car Insurance

I HAVE HAD THE MOST TERRIBLE EXPERIENCE SINCE BEING IN A CAR ACCIDENT 3 WEEKS AGO. THERE HAS BEEN NO SENSE OF URGENCY WRT GETTING MY CLAIM PROCESSED EVEN AFTER STRESSING THAT I NEED THIS RESOLVED URGENTLY. CALLED IN THE DAY OF MY ACCIDENT WENT ABOUT ANSWERING ALL THE QUESTIONS, FOLLOWED UP 2 DAYS AGO JUST TO BE TOLD NO CLAIM WAS LOGGED SO NOW ONLY TWO DAYS AFTER MY ACCIDENT A CLAIM WAS LOGGED. EVERY SINGLE DAY THEREAFTER I HAVE TO MAKE FOLLOW UP PHONE CALLS OR SEND EMAILS, EMAILS WHICH THE CONSULTANT FORTUNE MASHABA IGNORES FOR DAYS ON END I'M WASTING MY MONEY ON AIRTIME BEING TRANSFERRED FROM PILLAR TO POST. I WAS ADVISED FEDEX WILL BE COLLECTING THE ORIGINAL DOCUMENTS, WHEN DOING A FOLLOW UP CALL THE TUESDAY AFTER THE WEEKEND I WAS ADVISED NO DRIVER WAS ASSIGNED AND WILL NOW ONLY BE ASSIGNED FOR COLLECTION. I SORELY REGRET SWITCHING MY INSURANCE TO MOMENTUM THEIR SERVICE HAS BEEN APPALLING TO SAY THE LEAST. TERRIBLE CUSTOMER SERVICE AND NO EMPATHY FOR THE CUSTOMER AT ALL. I'M SITTING WITH NO VEHICLE AN ACCIDENT THAT WAS NOT EVEN MY FAULT. I HAVE NOW AGAIN SPENT THE DAY SENDING EMAILS WANTING TO KNOW WHEN THE PAYOUT WILL TAKE PLACE AND AS PER USUAL NO RESPONSE. USELESS USELESS USELESS I WILL MAKE THIS KNOWN ON EVERY SOCIAL MEDIA PLATFORM!!!