MOMENTUM CAR INSURANCE CLAIMS INCOMPETENCE

I have had an awful experience with Momentum short term insurance. I have a few policies with Momentum and unfortunately decided to add my car insurance to my momentum profile.

I had an incident last week Monday where two of my car tyres were damaged. I called Momentum assist and they had my car towed to an :assessment centre" This information was shared with me via a sms. The next day I had to lodge an accident case at the police station and then registered a claim with Momentum. I was then assigned a claim consultant named Fortune Moshaba.

For the next 9 days I received no feedback from Momentum. What scared me the most was that I called them almost everyday for feedback and received the most atrocious feedback. On a few occasions I was told that I did not have a short insurance policy with Momentum, or that my claim was cancelled and that the claims reference I was given was assigned to another person and the worse feedback was that they did nor know where my car was because it was not at the Gobid Assessment Centre as previously communicated. Each time I called the claims department the claims consultants played their utter incompetence and always promised to get back to me with feedback and never did. I did make a note of the names of a few of the consultants I communicated with. I eventually contacted the broker that sold me the policy and asked for assistance. He managed to assist with the address the "yard" my car was kept in. I decided to go visit the yard to see if my car was still in one piece. I felt extremely unsafe driving to that specific area and would rather leave the details of.the location out of this review.

Basically, I have been told that the same *********** consultant will continue to assist me and that my case will be prioritized. That's how Momentum operates. They prioritize their clients by persisting with someone that has proven their "work ethic". I advise everyone to stay away from Momentum. I have no faith in their ability and am not sure when my car will be fixed. I need to change my insurer as soon as possible.