Momentum Car Insurance

I would like to know why I wasn't offered the relief cover which is what I have now for the whole of the lockdown when you knew that I called in many times requesting to see what you could do for me,speaking to different agents, I even changed my excess because I was struggling to make my premium payments and I even cancelled my insurance and reinstated my policy and I told the agents it's due to affordability. I spoke to agents who spoke to the Manager that not once offered me another option knowing I was struggling to pay my premiums from the time you increased in July, I asked Momentum to help me now when I phone and ask to have limited cover then I'm told that this relief cover was available the whole lockdown.

This is poor customer service and I am so disappointed and I am requesting a refund on premiums of what should have been deducted was only the relief plan payment or limited cover option for the lockdown period due not been made being made aware of it and not offered being offered it after calling and emailing repeatedly for you to help me. I never received an email regarding this plan either and I am told you cannot assist me.