Momentum Car Claims department

In July 2023, I had an accident where another motorist bumped my car at the front. First help to assist me at the scene, the insurance was contacted and the car was towed to nearest centre.

To cut the story short, procedures were followed, me and the other motosist went and opened a File to report the case and he admitted that he was at fault. we got the case number and so for that whole day, we did all that needed to be done to get the process rolling.

the following day which was on the 14th of July, the insurance called and explained the whole scenario, provided them with the case number from the police station and the claims department logged this claim on their side and provided me a claim number. The name of the claims consultant who has been helping me during this process is Lerato Bogopa. so the first few weeks after the accident took place, she would give me an update regarding how far the assessment report is and any other information I may need to know. Finally, the assessment report came back and indicated that my car is a write-off as that repair does not make economic sense, which obviously I did not realise the impact of the accident to my car.

Nonetheless, Lerato has requested in the mean time for me to send her the NOC form, as welll as copy of my car registration. i informed her that i am going to re-apply for a duplicate of the car reg as i have lost it. Fine she understood and my claim had to be put on hold because of that. i went ahead and applid for a duplicate certificate and that took about two weeks for me to receice. that was alredy towards the end of July. Immediately after i received the certificate, i sent her a copy plus the car spare key as she has requested. my biggest frustration is that ever since i sent out the documents about a month ago, i always have to make follow ups with her, and when i do make a follow up, its like she tells me what i want to her. i am not happy with the level of service i am getting from the insurance as i have never delayed with my monthly payments but when I claim the process from their side takes forever, not to forget that i am spending a lot of money on Uber to go to the office. All I ask is that Momentum Claims division finalise my authorize my claim.