KN
Kim N
1 reviews | Active since Jan 2023
08 Mar 2023, 16:27
Momentum Call Centre - Deeran Pillay
I registered a claim and follow up through the call centre was an absolute nightmare! I would be on hold for over 35 minutes at a time! This was until a Deeran Pillay took my call. It is an absolute star! He constantly followed up with me, returned my calls, and always showed compassion and empathy. This Hello Peter rating would have been very different had I not encountered Deeran today.
His level of customer service and attention to detail greatly exceeds his current role in my view.
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Replies (2)KN
Kim N's updateReviewer Update
08 Mar 2023, 16:29Disclaimer: Ignore the typos. Hello Peter doesn’t allow editing of a review
KN
Kim N's update08 Mar 2023, 16:29
Reviewer Update
Disclaimer: Ignore the typos. Hello Peter doesn’t allow editing of a review
Momentum Insure's replyOfficial
08 Mar 2023, 16:58Good afternoon Kim.
Thank you for taking the time to share your experience with us, we are sorry to hear that your first hand experience was not pleasant but we are glad to hear that Deeran managed to restore your faith in our service. He will be so delighted to receive this acknowledgement.
Regards
Brenda
Thank you for taking the time to share your experience with us, we are sorry to hear that your first hand experience was not pleasant but we are glad to hear that Deeran managed to restore your faith in our service. He will be so delighted to receive this acknowledgement.
Regards
Brenda
Momentum Insure's reply08 Mar 2023, 16:58
Official
Good afternoon Kim.
Thank you for taking the time to share your experience with us, we are sorry to hear that your first hand experience was not pleasant but we are glad to hear that Deeran managed to restore your faith in our service. He will be so delighted to receive this acknowledgement.
Regards
Brenda
Thank you for taking the time to share your experience with us, we are sorry to hear that your first hand experience was not pleasant but we are glad to hear that Deeran managed to restore your faith in our service. He will be so delighted to receive this acknowledgement.
Regards
Brenda