Momentum Call Center HOLD ON 16 MINUTES STILL NOT ASSISTED.

I am insured with them, but I needed to log a claim for a windscreen chip. call center number is given when taking the policy, not in service. I google the number and called after 7 minutes agent answered says I am transferring you. after another three minutes new agent answered takes my details and transfers me again. after speaking to agent number four. I asked her to please not transfer me but assist me, she takes my details only to inform me that a claims agent will be contacting me. I WAS ON THE LINE FOR 16 MINUTES. I will see if I get a callback. I dread to know if I had a real emergency or how they would assist me. In my last claim with different insurance 2016, I was helped immediately and had the claim registered in under 10 minutes dealing with one person the whole time. I am very disappointed with Momentum. This a reminder that first impressions say it all. I will contact my insurance broker and ask her to assist me i this matter.