MS
Msuthu S

1 reviews | Active since Aug 2016

11 Jul 2018, 17:11

Momentum...# bring back my property

Lost my car in an accident 23 months ago now, Momentum's response was that "alleged drink and driving". I never appeared in court for such and I am still paying my car till this day. What hurts the most; I myself directed the assessor to the Municipal facilities to retrieve a video footage that would assist with their "investigation". Sadly, Mr...(Assessor) came back with a story that the eye witnesses saw that I was talking funny and also fabricated the story when I was taken to the hospital for my cuts I sustained, also said that the Nurse/Doc that was dressing my cuts and drawing blood was of a certain gender different than the actual story. I would had thought that he would had went to the Police station or Hospital to retrieve such facts.

What I realised is that, in this day in age some white folks (Assessor) still view black as just others/these people and we do not deserve premium service but we are paying through our teeth for a premium service/s. in my case I was paying over R1400 a month and never even one day missed a month without honouring my agreement.

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Replies (2)
Momentum Insure
Momentum Insure's reply12 Jul 2018, 12:40
Official

Thank you for bringing your concerns to our attention.

We have escalated this matter to a team manager who call you to assist further.

Kind Regards

Qhakazile

MS
Msuthu S's update13 Jul 2018, 13:14
Reviewer Update
I was contacted by momentum (Ben B) asking me that I should send them the facts about the claim and I did. What I picked up from the telecommunication was the statement "the claim is old, but we will see what we can do". from where I am seating, Ben or let me say, Momentum just wanted to pass the ball so that they can be seen as responsive . I am very worried. Lets wait and see. Please Ben/Qhakazile, ask Martin for the video footage.