Momentum Blunder caused me R8,500 (CP048183)

<p>I recently put in a claim and my car was taken in for work from the 15-30 July.</p> <p>Before handing my car in, I requested with the Momentum agent for the courtesy car to be delivered at the panel beaters. However, I was advised by Sixolile Mabaso that my policy did not have a courtesy car option. This caught me by surprise as I had always had the option on my policy. She was adamant that there was not courtesy car option on my policy.</p> <p>I thereafter had to hire a car for my wife out of our own pocket in order to get around during the time the car was being worked on.</p> <p>Recently after calling the call centre to update some details, I was shocked to hear that my policy, did indeed have a courtesy car option, which meant that the costs that I had to incur for the rental should not have occurred in the first place. This has left me seriously “out of pocket” by R8,489.34.</p> <p> </p> <p>Momentum is now not willing to reimburse me for the full costs I incurred as a result of the mistake of one of their agents. They are only willing to cover R2,500 of the rental.</p> <p> </p> <p>Being a loyal client for a number of years, It is really disconcerting to see that Momentum is not will to fit the bill due a mistake on their part. I am really considering moving my business elsewhere. Momentum, your move!</p>