Momentum bad service and lack of responce

We have our insurance policy (MT***8) with Momentum, a couple of vehicles, home content and also building insurance. On 31/12 my son had an accident with this vehicle. The vehicle is old and the value low, hence the reason for only insuring it for 3rd party fire and theft. The claim forms were completed and submitted to Momentum 03/01/2023 with all the required information including photos, ID's copies of licenses etc. Fifteen days later I received a call from Momentum asking me if they can register the claim?? Why did we even bother to submit claim forms? I redirected the agent to my broker who I believe had to sit through the agonizing call answering questions which appear word for word on the claim form. We eventually received a claim number, which I could share with the 3rd party which were involved. However, my question to Momentum was, "Can I sell my son's vehicle which was involved in the accident, as it is a total wreck" To this day, I have not had a concrete answer. The vehicle was standing at my house, a very "sore eye", and because I stay in a complex people obviously complain. Hence the reason for me moving the vehicle to another premises, yet again additional costs!

During this time my broker was contacted again by a Momentum agent asking questions. It seems as if Momentum cannot understand that the vehicle was only insured for 3rd party, fire and theft. Again we asked if the bakkie (s****) can be sold. Today 02/02/2023, 30 days after submitting claim forms and still no answer!

I would not recommend Momentum to a fellow person, just because of their lack of urgency to a claim.