Momentum Awful Service Delivery

I have logged a claim for my windscreen replacement with Momentum Insure and boy, what a dissatisfaction it has been. I sent the initial email on the 18th of January and to date I have not been assisted. I received a response a few days later referring me to another consultant to assist. The repair company called me once to say ask me to populate some online forms, promising to get back to me on a fitment date. An entire week later they had not called me back. I then sent a complaint to Momentum and the next day the consultant called me to find out about my query. He then called the repair/replacement company who promised to resolve the matter and call me back the next day to make an appointment. Once again that did not happen. On Monday, 05 February, I sent another complaint to Momentum and all I have received thus far is my consultant sending emails to other consultants to say they must assist me and they in return are sending me to yet another consultant. No one is coming to the party to assist me with my claim, yet without fail every month they debit my account.

What kind of nonsense service delivery is this?