Momentum Assist fails again

I phoned into the assist line on 11 May at 17:50 to request assistance of a locksmith. The lady taking down my details promised me 2 smse (which I still haven't received) and promised me a 5 minute turn around time for the SP to call me (I was on my way to gym). At 17:57 I phoned again to get details of the Service Provider. When the Service Provider called me, I was advised of a call out fee, and that the case has been logged as a cash case. On my way home, I phoned Momentum, the agent confirmed they made a mistake and everything is covered. When the SP arrived at my home, we had to wait 10 minutes because Momentum didn't update the SP that there isn't a cost. The SP office also didn't follow up with momentum after receiving the info from the technician from the SP, or from me. I have never had a positive experience with MOMENTUM/ALEXANDER FORBES ASSIST