Momentum and shady service providers

I am a very unhappy customer! I called Momentum Emergency Line on 13 September 2021 to ask for a plumber because the geyser in my flatlet was not releasing hot water and tripping the main DB board. The insurance sent through someone from Simlot. The guy by the name Given said the problem was the element and the gasket and that they need to be changed. He agreed to come the following day as it needed time and he needed his employees to go into the ceiling. He came the following day and did whatever he did. Upon completion he said he changed the gasket and element on the geyser and also took out the timer as he said it wasn’t working. I was charged R1300 for the said parts, plus labour.

On Monday, 27 September, less than 2 weeks after the job was completed the geyser was tripping the main DB board again. I called Momentum again requesting for service. The insurance sent the same service provider, Simlot, after I requested a different service provider This time the guys said its the Earth-leakage that needed changing and that it will cost R1200 for the part. They left without changing anything.

I checked the prices of the Earth-leakage online and the highest price quoted was R699. Which means the service provider was charging me double what it was worth.

I proceeded to get my own plumber/electrician to come have a look. He told me that the element is what is tripping the main board. He proceeded to change the element, took out what Simlot supposedly replaced less than a week before, which was beyond broken. In his view, this element had never been replaced. And the way my geyser is situated in the roof, the Simlot guys wouldn’t be able to access the geyser to take out the element, unless it was through the roof. Another proof that the element was never replaced by Simlot.

I sent an email to Momentum about my dissatisfaction and even attached pictures of the part that Simlot said they had replaced and a picture of what the second plumber took out from the geyser( which was causing it to trip the main board).

I am extremely disappointed at the service given. I parted with alot of money for a service I do not feel I was given fairly. I would like to formally lay a compliant against the said service provider and request that he no longer be assigned to my house or anyone else in future as their work is shady. I was ****** of my hard earned money!