Momentum and pg glass worst ever on claims

I logged a glass claim with Momentum last Friday 10/08 on the day of my smash and grab incident, Saturday i had to call and confirm if the claim was received, Pg glass called me to allocate the branch in centurion to assist, I received a call from Andrew on Monday who told me there is a glass in stock which they will order from cape town, He said the glass will be there latest Thursday. I called Andrew to keep following up and his story changed saying that the factory is having problems with manufacturing (But a glass was available) He promised again that they will have it by today or latest tomorrow morning but he should have called me again today to confirm, I gave glasfit a call Wednesday and they could get me a glass the next day but unfortunately i was stuck with PG now and hoped they would deliver.

I am sorry to say but it seems that these guys seem to service who they feel they want to and give other people special preference, I feel like piece of trash and on my claim i distinctly said that i need this sorted out asap as i use the car everyday, a perspex board will not protect any contents in my car tape can be removed easily

This is my first claim with momentum and your followup process with the client sucks, My previous insurer which was outsurance made sure to follow up on time and made sure glass fit delivered on time, i also had a contact person who i could escalate a issue to

this is not what i pay for and i will need to cancel and move back to outsurance, i am a good client who pays monthly and do not deserve bad service