Momentum also a no go!

We had a breakin on the 22nd of May. Up to date the claim has not been finalised. We have been dealing with Thulani Ngwenya, we have not received any follow up calls etc. I emailed him to ask him for his managers details and then suddenly he calls - since then radio silence. We emailed and sent photos etc all the day after logging the claim - days later he still does not let us know what is outstanding. Cancelling with them after we finally have this claim settled. Super dissapointed and ****ed off!