Momentum acquisition of Alexander Forbes service collapses

What a disgraceful service after Momentum purchased Alexander Forbes Insurance. Have you as directors, managers and whatever your employ is in this Momentum organisation tried your 0860 number and held on forever "with high call volumes", and garbage incentives. How about employing more desperate job seeking people to manage your call centre so you can begin offering a service to newly acquired clients. Your existing clients may well be used to your poor service. Suppose you will use the Covid trick to explain gross inefficiency or we are aligning our systems to manage acquired new clients. What a pathetic organisation and my first experience with you. I do have my highly efficient consultants contact detail however she must be on leave or ill per her auto responses. Thus calling the backup been your 0860 number and everything fails. Time to consider moving my insurance