Momentum = a momentous lowering of standards and customer service

Storm Damage - George mid May 2026. It took over a week before the assessor could visit our premises. 5 days later i had to request the result of the assessment.

Was telephonically told i would be awarded a cash settlement approximately 50% of the assessed damage - ( Quotes from competent , local contractors i have worked with the last 8 years) OR i could wait until Momentum took their own time to send their own contractors to repair our home and property,

Not acceptable - and I stated so in a rebuttal email.

Took a few days to get a reply to that, and only after prompting them with another email.

Was told to "wait till the assessor replies" . That was 4 days ago.

Sadly, the incredible standard of service i received as an Alexander Forbes client for over 40 years evaporated once Momentum bought them out.

Time to move.