CB
Conrad B

1 reviews | Active since Mar 2026

18 Mar 2026, 09:41

Momentum 3rd Party Claims

Absolute worst customer service EVER!!!!

I was in an accident on the 16th of July 2025, where another car ran into the back of mine.

FIrst impressions were to get the car assesed and repaired/written off, however the assesment company did a half ass assesment even after I pointed out problems on the car.

All said and done, the access payment have been made and my car semi fixed, fighting with them untill toyday 9 months later trying to get my own access payment back from the third party.

The half ass assesment where multiple problems arised after the repair, caused me to repair my car at my own cost due to the constant struggle to get any clear answers from Momentum.

Either they are on leave or just absolute **** on their emails, but getting a clear indication or response of of them are non existant.

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Replies (1)
Momentum Insure
Momentum Insure's reply18 Mar 2026, 09:44
Official
Hello Conrad.
 
Thank you for sharing your concerns with us. We’re sorry to hear about your experience and appreciate the chance to make it right. Please allow us time to investigate and provide you with feedback. 
 
Keep safe 
Brenda
 
Keeping you safe on your journey to success.