Moment insure company

Good about more than a mounth ago I from YRA AUTOMOTIVE repaired a client's vehicle a Ford ranger bakkie for Mr A davids CLAIM NUMBER 778/959879 POLICY *** FORD RANGER JDJ543EC A DAVIDS. This is how it started I made a quotation which had to be sent for a assessment the assessors approved the quotation Mr davids then signed a disclaimer that he is happy with YRA AUTOMOTIVE quotation as was the assessors from net assess. Any way I repaired Mr David's vehicle out of my own pocket which he is happy with outcome as I showed him all parts bought were original and brand new. Next I had to forward a invoice with completion photos after that Mr Stanley that works there said it will take 30 days for payment to be allocated to me so on the 15th of June 2022 I sent all documents requested from momentum insurance after that I tried numerous times to get the outcome as Mr Stanley cc me in every email he sent to payments department as they sent him back and fourth. On the 14th of July 2022 I called momentum and was transferred to payments department I spoke to a guy mpho he checked into what actually was going on then he said I did not include net asses approved assessment any way he gave me his email and I attached it with all other necessary documents today on the 19 of July 2022 I get a email from Mr Stanley saying can I please attach invoice for parts supp**** invoice what nonsense is this I dealt with my way insurance no problems. Jus 3weeks ago I had to do a quotation for Mr H davids with a red Hyundai getz I did the quote and invoice in three days payment was made to Mr H davids which also is insured with momentum. The thing is this why are all small companies being targeted always I do not know if I'm not the right skin Colour or what the problem is I took money from my company and repaired this bakkie of Mr A davids the quotation was R68622.00 I mean this is not small change and if any knows how expensive this Ford rangers parts is. I have overheads and employees that must be paid what if I can't get back up from this set back. Everyone has family's and people's mouths to keep open it is not fair that us small business can do the job bt we always looked at as lower level companies. And I was told my Mr mpho Please receive acknowledgement receipt of your mail .

Matter will be attended to and provide feedback within 48 working hours .

Regards .

Mpho Maragu

Claims Payment advisor

Claims enablement

T‪+***00‬

268 West Avenue Centurion 0157

*** this was on the 13th of July 2022 48 hrs is done still no word from Mr mpho. I called momentum today on the 19th of July 2022 and was told I should call back tomorrow to spk to payment manager I am so tired of going back and fourth everytime I need help and explanations why my payment is still not paid.

Regards YRA AUTOMOTIVE CONTACT information ziyaad /***