Momemtum will duck and dive responsibility until you just give up.

Both out fridges stopped working at the same time, possibly due to Loadshedding. a claim was submitted and the insurance sent out a company to do the inspection. this was by far the quickest inspection that i ever saw. it was noted that the fridges was fine and funny enough the suggestion was BOTH fridges needed to be re-gassed, of which its not covered by insurance (any surprise there?) we were told to get our own company to get that done. after much deliberation we found a company, they came and advised that re-gassing the fridge would not solve the problem as the compressor is not working. we then paid the company, sent the invoice to momentum and advised as their initial assessment could possibly be incorrect and proof forwarded as received... this is where the sheer disrespect happened. the claims person named Siphelele Zwane called and was arrogant from the onset, stating that she will close the claim if we do not get a damage report, upon asking her to send us the details of the company that did the first assessment, she said she will not, she raised her voice and said that we must listen to her. when we asked to speak to a senior she said that the manager is going to tell us the same thing.. I have since the telephone conversation sent multiple emails requesting that if we get a damage report are we able to claim that back from the insurance as this is a whole long route to try and rectify a lazy bunch of technicians that was not interested in doing a proper assessment of the damaged fridges. with the heat that we are having we are constantly having to replace foods that goes bad overnight. but noo the 25th they debit my account!