1 reviews | Active since Oct 2015
Momemtum & 24Fix
On new years day at around 3AM my geyser burst. Luckily this was outside so we just closed the main and struggled through the weekend. I logged my claim with Momentum on the 3rd of January (CP328207.) They then appointed a company called 24Fix to come out to site and carry out the replacement of the geyser. This only took place, 8 days later on the 11th of January. The next day, all the pipes across the entire house started making a terrible sound every time we opened the taps, this was both hot and cold water. We tried calling 24Fix and after holding on for more than 15 minutes on each call, it kept dropping. Today is the 23rd of January and this issue has still not been resolved. Momentum have tried calling, we have tried calling and still no feedback or success. It's either 24Fix are a clown of a company or they have individuals that work for them that are ***********, you pick! To Momentum, this company is dragging your name is disrepute and I would suggest finding another contractor.
Thank you for bringing your concerns to our attention. We are sorry to hear that you haven't received service on your claim. Please allow us an opportunity to look into this matter and we will contact you.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We are sorry to hear that you haven't received service on your claim. Please allow us an opportunity to look into this matter and we will contact you.
Kind regards
Qhakazile
Go on, take your time...its only taken 24 days and its still not resolved!
Go on, take your time...its only taken 24 days and its still not resolved!
Clearly Momentum does not understand the "Science of safety" like you are advertising all over television!
And just to throw another spanner into the works, the geyser that was installed on the 11th of this month is also now leaking!
With the Covid pandemic causing worldwide chaos and companies hunting for business due to it, if you guys cannot resolve this issue, do let me know so that i can move on to an insurance company that takes customer service seriously!
Absolutely ****** ridiculous!
Clearly Momentum does not understand the "Science of safety" like you are advertising all over television!
And just to throw another spanner into the works, the geyser that was installed on the 11th of this month is also now leaking!
With the Covid pandemic causing worldwide chaos and companies hunting for business due to it, if you guys cannot resolve this issue, do let me know so that i can move on to an insurance company that takes customer service seriously!
Absolutely ****** ridiculous!
