KR
Keegan R

1 reviews | Active since Oct 2015

23 Jan 2022, 09:42

Momemtum & 24Fix

On new years day at around 3AM my geyser burst. Luckily this was outside so we just closed the main and struggled through the weekend. I logged my claim with Momentum on the 3rd of January (CP328207.) They then appointed a company called 24Fix to come out to site and carry out the replacement of the geyser. This only took place, 8 days later on the 11th of January. The next day, all the pipes across the entire house started making a terrible sound every time we opened the taps, this was both hot and cold water. We tried calling 24Fix and after holding on for more than 15 minutes on each call, it kept dropping. Today is the 23rd of January and this issue has still not been resolved. Momentum have tried calling, we have tried calling and still no feedback or success. It's either 24Fix are a clown of a company or they have individuals that work for them that are ***********, you pick! To Momentum, this company is dragging your name is disrepute and I would suggest finding another contractor.

0
Replies (4)
Momentum Insure
Momentum Insure's reply23 Jan 2022, 10:00
Official
Good morning Keegan.
Thank you for bringing your concerns to our attention. We are sorry to hear that you haven't received service on your claim. Please allow us an opportunity to look into this matter and we will contact you.
Kind regards
Qhakazile
KR
Keegan R's update24 Jan 2022, 09:24
Reviewer Update
We are still awaiting feed
KR
Keegan R's update24 Jan 2022, 09:26
Reviewer Update
We are still awaiting feedback...
Go on, take your time...its only taken 24 days and its still not resolved!
KR
Keegan R's update26 Jan 2022, 08:00
Reviewer Update
Just day 26 and we still await a response from this escalation...
Clearly Momentum does not understand the "Science of safety" like you are advertising all over television!
And just to throw another spanner into the works, the geyser that was installed on the 11th of this month is also now leaking!
With the Covid pandemic causing worldwide chaos and companies hunting for business due to it, if you guys cannot resolve this issue, do let me know so that i can move on to an insurance company that takes customer service seriously!
Absolutely ****** ridiculous!