Misleading information that cost me money

<p><br /> <br />Good day<br /> <br />In January 2015 I had a claim on my VW Jetta 6 which was due to an accident coursed by 3rd party.<br />I claimed from my insurer (Momentum) since 3rd party didn’t have insurance, and my claim (R23804.91) was paid towards the panel beater.<br />However the problem I have now emanates from the advise I got from momentum stating that the claim record will not automatically stay in my name.<br />I was advised that the 3rd party will be held liable & will be pursued further by momentum recovery department.<br />I furnished momentum with all of his details car description, car disc, ID number, address, contact details & SAPS affidavit.<br /> <br />So based on this advise I told my current Auto & General at inception stage that I only had 1 claim which was in 2012, and was out of the circle already.<br /> <br />In September 2016 my house was broken into & my house contents were ****** together with my Vehicle<br />At claim stage my current insurer (Auto & General) repudiated my claim, telling me that my claim record wasn’t adequately disclosed.<br /> <br />I’m discussing this with momentum because at some stage Auto & General asked me to get a call record where Momentum advised me the claim will not be on my name.<br />After making contact with momentum to obtain call record, I was advised their systems had a problem during the entire period of my 2015 claim & that they do not have a recording for me.<br /> <br />9 months later Auto & general did eventually pay my claim, but the problem I have is that I’ve paid 8 months for the car I do not have.<br /> <br />I’m actually taking this to the ombudsman, but I thought it’s only fair to 1st discuss it with momentum to find way forward.<br /> <br />Warm regards<br />Zamo Makhubu<br /> ********** </p>