Misinformed Towing Service Cost R6250

I am still awaiting further communication on this query from Momentum, who acknowledge my email on 29 Aug 2022, saying they would investigate the matter, but no correspondence since.

On the 9th August 2022, my vehicle (Tata Xenon Double Cab) broke down in Sub 16 of Heartsease farm, Cathkin Park, 3340 Champagne Valley.

I contacted Momentum Assist, requesting to be towed to the nearest Tata repair agent, expecting it to be the Pinetown Service Centre, however I was informed that the closest Approved Tata Service and Repair agent agent was in Ladysmith. I queried this and it was confirmed yet again by the call centre that it was in Ladysmith.

Since my wife daughter and I were on holiday, and we were fully packed to leave for home, I could not risk going to Ladysmith, with us still finding transportation for us and our luggage to Durban, at worst we could be stranded.

I then inquired on the cost to be towed to Durban, and I was informed that the tow would cost R6250 as Momentum Assist only covers the towing service to the closest service and repair centre of the vehicle manufacturer.

I then paid the R6250 and was towed to Durban. I decided to check with Tata HQ to confirm the closest Tata Approved Service and Repair Centre location from Champagne Valley today, and was informed that the closest Approved Tata Repair Centre was in Pinetown.

I realise that I have been misinformed by the call centre agent at Momentum Assist, and incurred a cost of R6250 when it should have been covered at no expense to me.

I therefore request a refund for the amount paid. I have had good service from Momentum in the past, and have a loyal customer for over 15 years.