MEGA POOR SERVICE

<p>I personally took out a buildings cover policy on behalf of my aged father on 31/12/2016. My father did never speak directly with Momentum at any stage during his lifetime. My cell phone number and email address were the only ones provided which appear on the policy schedule. Nobody from Momentum STI ever questioned me being the proxy on my fathers behalf when it suited them to get a monthly premium. Now my father has passed away and I phoned Momentum in order to cancel the policy. There were never any claims and all premiums were paid every month. After holding the line forever I was transferred to their retention department where I spoke with Brenda Janse van Vuuren. This lady displayed no empathy whatsoever and she refused to cancel the policy stating that I must first provide a death certificate. I then told her to cancel the policy for a different reason and she answered that I cannot cancel the policy because I am not mandated on the policy. I informed her that it was myself who took out the policy in the first place but she maintained that I have no right to act on behalf of the policy holder. She says anybody can phone in and cancel a policy that is the reason that only the policy holder may cancel. This clown of a lady has no empathy with the fact that my father has just passed away and she is dogged by narrow mindedness to follow script without thinking for herself for one moment. I told her if I may not cancel the policy then I also did not have the right to take out the policy in the first place and therefore the policy must be voided and all premiums refunded. Given the fact that nobody from Momentum ever contacted my father while he was alive to verify or confirm whether I may take out a policy on his behalf, they should apply the same logic that if "anyone" can phone and cancel someone else's policy then "anyone" can also phone and take out a policy for someone who does not want a policy!</p> <p>I have now found the original email I received from Momentum which contains the schedule and I have rep**** by requesting that the policy be cancelled. Let us see if they are going to continue to act like monsters. I was apprehensive to try them out in the first place because they are new to short term insurance, now I know why I should have trusted my gut feeling in the first place. </p>