VP
Vilanthran P
1 reviews | Active since Feb 2011
22 Dec 2022, 20:49
Management does not care about customers
I logged a complaint more than a month ago and my complaint is not resolved. Mr Modise contacted me after complaint had been sen sent to different people to contact me. Mr Modise says he will investigate and get back to me but he has not. Shows that Momentum does not care about their customers and is unhelpful and unprofessional. No one take responsibility for complaint. The customer service manager does not contact customers. Terrible customer experience.
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Momentum Insure's replyOfficial
23 Dec 2022, 11:20Good morning Vilanthran.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply23 Dec 2022, 11:20
Official
Good morning Vilanthran.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
Kind regards
Brenda