AM
Ayanda M

1 reviews | Active since Jan 2017

06 Feb 2020, 10:15

Lost iPhone claim

I lodged a claim at Momentum on Monday 3 Feb 2020 for a lost iPhone and Mr. Adam Sekgabi assisted me throughout the claim process. On 5 Feb my claim was resolved and I received a replacement voucher. Adam provided me with a dedicated and speedy 5-star service and went beyond the call of duty - even working after-hours - to provide me with feedback and resolve the claim. From the start of the claim process, Adam guided me on what documents to submit, explained what the claim process would entail and the options available to settle the claim. I am very impressed with his excellent and inclusive service approach. He is an asset to Momentum.

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Replies (1)
Momentum Insure
Momentum Insure's reply06 Feb 2020, 10:24
Official
Thank you for the wonderful compliment.  We place client satisfaction at the centre of our interaction and we are proud to hear that Adam went over and above to process your claim. We will share your acknowledgment with him.
Have a fantastic day!
Kind regards
Qhakazile