Long, poor pathetic claims process with non-reponsive staff

On the 19th November, I put in a claim from house hold insurance, todate 38 days later, still no finalisation of this matter. When I followed up on the 10th December, Jakkie Venter indicated that she is waiting for the assessors report and we should recieve it on the 12th. Nothing came through. I reached out to the team letter , Tammy Mcquarrie who reponded on the 13th to say we should recieve the report by early the following week. Since then, I have followed up twice on the 18th and 24th and now of the two people Jakkie and Tammy responded to me. The service I have recieved from AF during this claim process has been poor and pathetic. Even the team leader is non responsive!!! PLEASE STAY AWAY FROM AF INSURANCE, ITS A GOOD THING THEY ARE GOING OUT OF SHORT TERM INSURANCE. I am also considering withdrawing all my other products including RA that I have with them, if this is how they treat thier customers.