**** to say they give cash and they dont. TCF outcome

Momentum promised me i will get a cash back when i turn a cashback when i turn a year and now they say i did not not take a cash option which i was told every client in momentum get it. I queried that the urgent say she will refer it to sales is been 2 weeks now. This time they got the wrong people selling fault product is an offense to me and must be dealt with appropriately.