Leaving a Client Stranded as COVID Pandemic caused Delays

I had an accident on 2 July 2020 and received quick and great service from the team.

Unfortunately, due to the COVID pandemic the required car parts were not readily available from the Manufacturer and delayed the process by almost 2 weeks.

I was told that my car hire would not be extended and i had to return the car on 1 August or be liable to pay for it.

This is really disappointing service as i expected more from my insurance company during this time rather than leaving me stranded at home and having to either consider a taxi or Uber to get to work.

Surely there are some options considered for your clients during a time like this?

Very disappointing and will be moving to another Insurance company once all of this is over and to an organization who can support their clients with things that are beyond the clients control as well.