Leave you hanging

I was in an accident on 5Apr, called momentum back a week later and was placed on hold for an hour, my whole lunch break. Call disconnected, no one called me back. Not even an sms to update me regarding my claim. I’m currently on hold again right now, I would suggest that the consultant asks if they may place you on hold or offer a call back once they have more information. Currently holding for 15 mins already, surely the consultant should have come back already and said I’m still checking, will be with you shortly. No courtesy. Really disappointed. An accident happens and you kinda wanna trust your insurance to have you best interest but if you have to follow up, it’s leaves a bad taste.