Leak Detection with a sledge hammer - 0.5m hole in wall for 2 weeks

<p>On 31 December, I noticed water seeping out my kitchen wall.</p> <p> </p> <p>I called Alexander Forbes emergency services. They told me that I need to call back later to open a claim as they would have to break the wall to find the leak.</p> <p> </p> <p>I logged the claim and a leak detection plumber arrived onsite. It said leak detection all over the Bakkie. The plumbers had a look and made an assumption where the leak was and wanted to start opening the wall.</p> <p> </p> <p>I asked them why they did not use the leak detection equipment and they told me they were confident where the leak was! They then asked to borrow my hammer as they left their hammer in another bakkie.</p> <p> </p> <p>The leak turned out to be more than 50cm away from where they started opening the wall.</p> <p> </p> <p>I next day, i called the plumbers to complain and asked them what tools they had to detect leaks. The owner was rude to me and told me that 50cm is not bad for opening the wall and anyway Alexander Forbes will fix it.</p> <p> </p> <p>I waited a day and no one contacted me from Alexander Forbes to complete the job. I then phoned in and they sent out a contractor. </p> <p><br />I waited a few more days and contacted my broker (now that the holidays were over). The broker spoke to Alexander Forbes and got the quote approved. It is now 3 or 4 days later and no one form the contractor has contacted me to schedule a time to fix the wall.</p> <p> </p> <p>I also spoke to the broker about my complaint about the plumber. I should never have paid the excess, then maybe the plumber would have taken me seriously.</p> <p> </p> <p>All in all, I am very disappointed with Alexander Forbes.; They sent out a plumber who didn't provide a leak detection service and made a huge hole in my wall. The hole is so big that the wind blows through into the kitchen. This claim is going to be much more than it should have been had the plumber done his job properly and I am the one who is gonig to be penalised with additional monthly fees.</p> <p> </p> <p>I would like the wall to be fixed, my excess returned and my fees not to penalised for the claim </p>