1 reviews | Active since Mar 2019
Lamentable service from Momentum
I am at my wit's end with Momentum and their truely subpar and pathetic service. On the 23rd January 2023 I called in to lay a claim for my vehicle that I was involved in a attempted hijacking with the night of burying my grandfather. At 10:55am I spoke to Thumi in messages who put me through to claims which I never got through to so at 11:01am cut call after 11 minutes on the call. At 11:02am i called back and the call was answered at 11:05 by Sendisha in claims who works for a company named Ison on behalf of Momentum. At 11:25am i finally laid my claim and was given my reference number and advised to lay the report at SAPS for a CASE number. At 14:39 I called while at the police station to confirm some pertinent details and cut the call after 9 minutes of waiting for someone to answer. Somehow I was contacted on 25th January by a company named Durban Panel Beaters who were given the task of assessing my vehicle and to my utter shock they required me to drive out almost 40 minutes away to get my vehicle assessed and refused to send someone out to me, after deliberation with the person he made a note on the system for me to be contacted by another branch to get my vehicle assessed. On 26th January I was contacted by company Net Assess who the lead was passed on to for assessing, the person I spoke to didn't seem to understand English very well however I explained that I cannot drive out to have my vehicle assessed and they need to send someone to me as I am working all the time. The person I spoke to sent an SMS to my wife requesting pictures and details of the vehicle for assessment after being told that I am the point of contact regarding all communication. After being ignored due to pure incompetence, on the 27th January Net Assess sent me a whatsapp requesting pictures of my vehicle and damages which I sent within 1 minute of the request. I further made a request that other small parts of my vehicle be touched up due to stone chipping and door sc****s. To date I have not received any correspondence regarding my claim nor my request from either Momentum Insure nor Net Assess. It has been 15 working days and my claim has been sitting dormant, I am forced to drive around with my car looking like I can't drive.... seeing high profile clients and going for board meetings with a damaged and now rusting vehicle. This is not my first issue with Momentum and I have had enough of their *********** service...... I need answers as to why it has taken this long to process my claim and why I have had to put up with this kind of service from a company that I have all of my assets insured under including my life.
We are sorry for the lack of service on your claim. This is not the kind of service would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will request that you be contacted in order to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will request that you be contacted in order to address your concerns.
I was contacted by Busisiwe in claims on 14/02/2023 at 11:45am regarding my claim.... I had advised her of my issues and that I had written a review on hello Peter regarding my claim and pathetic service received.
Busisiwe advised me that she was from the claims department and did not deal with the customer service aspect, we proceeded with the claim and I advised her that the service provider they were asking me to take my vehicle to was too far out for me to travel as well as that I need to work around my personal family times as I have to be at work as well as my wife, and 2 kids need to be at school so we required a service provider who is closer to home.
Busisiwe assured me a call back regarding my request.
At 13:35pm Busisiwe called me back and advised me regarding how the approval works and how long the service provider requires to repair the damages, she also advised that she would call me back again regarding a service provider who is closer to me as per my request.
To date I have not received a call back from either Busisiwe or the Customer service department to resolve my issue.
On 16/02/2023 I received a call at 9:22am from KZN Panel Beaters and spoke to Rakesh who advised that they had been approved to repair my vehicle. I advised Rakesh that they were too far out for me to travel as well as that I require a courtesy vehicle as both my wife and I need to get to work as well as my kids to school.
Rakesh advised that he would check with management and get back to me, to date I have not received a call back from him.
At 10:47am I contacted Momentum and got through to the message department where I left a message for Busisiwe to call me back as she had promised to initially and had promised to find me a service provider closer to me. It has been 4 working days and Busisiwe has not contacted me back, furthermore she has approved a service provider who is too far out for me to take my vehicle to and they do not have courtesy vehicles available for me.
Every month without fail my debit order goes off for Momentum Insure, I have never been late on a payment nor have I ever missed a payment with Momentum. My wife and I have been clients of Momentum for over 15 years and have added several policies to our cover with Momentum.
I am not a difficult client to deal with nor am I a rude client yet we have had ENDLESS issues with Momentum from claims not being followed up on and having to repair things on my own capacity, to my vehicle cover being removed without mine or my wife's consent....... this is deplorable service that we have received from Momentum and I truely am DISGUSTED by the kind of service we have received from a company that we pay thousands to every month for simple services.
I demand an answer and compensation for this putrid service .
I was contacted by Busisiwe in claims on 14/02/2023 at 11:45am regarding my claim.... I had advised her of my issues and that I had written a review on hello Peter regarding my claim and pathetic service received.
Busisiwe advised me that she was from the claims department and did not deal with the customer service aspect, we proceeded with the claim and I advised her that the service provider they were asking me to take my vehicle to was too far out for me to travel as well as that I need to work around my personal family times as I have to be at work as well as my wife, and 2 kids need to be at school so we required a service provider who is closer to home.
Busisiwe assured me a call back regarding my request.
At 13:35pm Busisiwe called me back and advised me regarding how the approval works and how long the service provider requires to repair the damages, she also advised that she would call me back again regarding a service provider who is closer to me as per my request.
To date I have not received a call back from either Busisiwe or the Customer service department to resolve my issue.
On 16/02/2023 I received a call at 9:22am from KZN Panel Beaters and spoke to Rakesh who advised that they had been approved to repair my vehicle. I advised Rakesh that they were too far out for me to travel as well as that I require a courtesy vehicle as both my wife and I need to get to work as well as my kids to school.
Rakesh advised that he would check with management and get back to me, to date I have not received a call back from him.
At 10:47am I contacted Momentum and got through to the message department where I left a message for Busisiwe to call me back as she had promised to initially and had promised to find me a service provider closer to me. It has been 4 working days and Busisiwe has not contacted me back, furthermore she has approved a service provider who is too far out for me to take my vehicle to and they do not have courtesy vehicles available for me.
Every month without fail my debit order goes off for Momentum Insure, I have never been late on a payment nor have I ever missed a payment with Momentum. My wife and I have been clients of Momentum for over 15 years and have added several policies to our cover with Momentum.
I am not a difficult client to deal with nor am I a rude client yet we have had ENDLESS issues with Momentum from claims not being followed up on and having to repair things on my own capacity, to my vehicle cover being removed without mine or my wife's consent....... this is deplorable service that we have received from Momentum and I truely am DISGUSTED by the kind of service we have received from a company that we pay thousands to every month for simple services.
I demand an answer and compensation for this putrid service .