lack of service

I had a car accident in beginning of November and so begins my sad story in dealing with AFI ! Once I completed and submitted my claim forms to car hire was arranged which was not delivered as per arrangements due to people not doing there jobs correctly ! After three weeks I get an e ail stating that my car will be written off no explanation nothing. Since this is my first accident it would be know the process which I got the run down of the procedure. Now that I have told to find a new car I set out to do that! Now almost a week later I get an email to say they are going to repair my vehicle - shock to the system at point 99 they change their story ! This is unacceptable and can't eleven that I am paying for such an unprofessional organisation and am very confused about this matter. I will definitely not be recommending them to anyone and will share this shocking service and unprofessional company to everyone I know