Lack of service

You insure your goods with an insurer and when you claim, you're treated like garbage. I logged a claim for windscreen damage on my canopy. The agent told me it's not covered on my policy. I differed with him, as I'm certain I requested it be included. He said he would check recordings for confirmation and revert back in 24 hours. It's 96 hours now and I haven't heard a word from him. I took it upon myself to call again and again I was made to wait for a response. This level of abuse by business in this country is highly frustrating.