Lack of response on the claim- My consultant is not even responding to the emails I send her

I am not happy with how my claim is being handled by my consultant. I had an accident on Saturday the 3rd and I officially logged the claim on Monday the 5th of June. The car was taken from my premises on Monday around 12. I expected that the assessment was going to be done last week already and latest by Monday I would have received a report. Instead on Sunday around 17:20 I only got a message from my tracker indicating that battery has been disconnected so I am guessing that the assessment was only being done then. I have not received the assessment report and it is now day 7. To top it all my consultant is quiet and not giving any update. I have sent her 2 emails following up and she is not responding. I have also phoned and everytime I am told she is not available to take my call. Its her lack of response that gets to me even more. Also if its going to take this long to do an assessment. How much more about the processes that follow after then? I am disappointed by this.