Lack of professionalism, continuous procedure change

<p>In May 2016 I had my vehicle’s windscreen replaced.</p> <p>The claim was handled by Nandi Hlatshwayo, and Zama Mokwena.</p> <p>Alexander Forbes arranged a Windscreen installer to come out to me premises and replace the windscreen, no issues, no hassles...</p> <p> </p> <p>3 Months later, and Alexander Forbes are up to their old tricks.</p> <p> </p> <p>I have a Windscreen claim for my other vehicle, and guess what.......the claim procedure has changed....</p> <p>The onus is on me to arrange everything. I have to contact an Approved Windscreen Installer, and they in turn will invoice Alexander Forbes.</p> <p> </p> <p>On the 18th August I emailed Nandi Hlatshwayo to clarify the procedure change, and please arrange the claim, as it has been arranged in the past.</p> <p> </p> <p>Today the 22nd August and I haven't heard a word from Nandi or Alexander Forbes.</p> <p>I have given up with this useless, unprofessional insurance company.</p> <p> </p> <p>If they could only supply me with a claim, reference number which will enable me to do their work and arrange the windscreen, but alas even a little claim number is too much work for them.</p> <p> </p> <p>Not impressed with your lack of professionalism, and your continuous change of procedure on how claims are handled. The above is exactly why we've cancelled our short term insurance with you....</p>