MM
Mncedisi M

1 reviews | Active since Mar 2022

15 Mar 2022, 10:47

Lack of professionalism and giving out of false information

Thank you for nothing Fabian Appel of Momentum Insure,you have made my first claim with Momentum Insure to be my worst nightmare experience.

Your level of service is very bad Fabian, there's nothing annoying like spending your own airtime calling you, for feedback on my claim and I can't get hold you and even worse you don't have the decency to return my calls.

Worst of all I am fed up with your lies, because your feedback is also not true whenever "it's received". You have given my false information several times on my vehicle's status and claim as well, until I personally had to go and check my vehicle's status, with the service provider.

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Replies (1)
Momentum Insure
Momentum Insure's reply15 Mar 2022, 10:57
Official
Good morning Mncedisi. 
Thank you for bringing your concerns to our attention. We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns. 
Kind regards 
Brenda