XL
XLM L
1 reviews | Active since Jun 2011
27 Jun 2023, 10:56
Lack of feedback seems to be a norm
Good Day,
The email with dispute COMP-586831 says I will be contacted by a member of management within two business days to acknowledge the complaint. Today is the 5th business day and I still haven’t a word from anyone.
This just seems to be a common practice that feedback is of no importance from Momentum Insure. I had to beg for feedback from Quinton and now from the dispute team.
Kind Regards, Alex Mashaba
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
27 Jun 2023, 11:23Good morning Alex.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and engage with the relevant parties and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and engage with the relevant parties and we will contact you to address all your concerns.
Kind regards
Brenda
Momentum Insure's reply27 Jun 2023, 11:23
Official
Good morning Alex.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and engage with the relevant parties and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and engage with the relevant parties and we will contact you to address all your concerns.
Kind regards
Brenda
XL
XLM L's updateReviewer Update
27 Jun 2023, 11:31Hi Brenda.
If need be, I am happy to have social media personnel and all the media help me find all witnesses that Momentum could not look for, which resulted in your investigator calling me a **** when I explained how the accident happened. Then I can take this to OSTI directly.
As I wait for your management to call me.
Alex
If need be, I am happy to have social media personnel and all the media help me find all witnesses that Momentum could not look for, which resulted in your investigator calling me a **** when I explained how the accident happened. Then I can take this to OSTI directly.
As I wait for your management to call me.
Alex
XL
XLM L's update27 Jun 2023, 11:31
Reviewer Update
Hi Brenda.
If need be, I am happy to have social media personnel and all the media help me find all witnesses that Momentum could not look for, which resulted in your investigator calling me a **** when I explained how the accident happened. Then I can take this to OSTI directly.
As I wait for your management to call me.
Alex
If need be, I am happy to have social media personnel and all the media help me find all witnesses that Momentum could not look for, which resulted in your investigator calling me a **** when I explained how the accident happened. Then I can take this to OSTI directly.
As I wait for your management to call me.
Alex