Lack of customer service and claims

Inefficiency lack of of customer service and would never recommend them. We have been struggling since January this year which was meant to turn into a simple claim took till Feb to sort out we thought. Then due to an incorrect diagnosis by their designated plumber who said their was no leak we are now sitting with a second claim. They never get back to you, nor update you and due to delays the top cupboard got water damage and black mould on wall from rising damp. Now in April. We do not have a kitchen and momentum is in no hurry. Even logged a complaint with their customer care and never responded.