Lack Of Communication And Transparency

Judging by the posts on Momentum car insurance they are a good service provider, however I cannot say I share the same sentiments.

My mother was involved in an accident on the 7th of October 2022 on Curnick Ndhlovu Highway near Kwa-Mashu, Durban. She called the Momentum call center and a Momentum approved tow truck was dispatched to tow her car away from the accident scene. She was informed that her car had been taken to a location in Mount Edgecombe for assessment. Since that day she has had no feedback from Momentum regarding the status of her car or her claim. When she calls Momentum she gets put through to a number where her call never gets answered.

Nobody has informed her where her car is or if it has been assessed.

Every morning she gets a call from a number, and when she answers, the call is dropped. When she tries to call the number back the line is engaged.

This is proving to be very stressful to her as she doesn't know where her vehicle is and the gentleman who towed it away did not provide any details.

We, as a family would appreciate it if somebody from Momentum would give her a call and provide feedback. Judging by the user feedback on this website Momentum is a company that takes customer service seriously and it would be appreciated if this case is taken as such. Thank you.

(I have included HER ID number and cell number for follow up purposes)