LACK OF COMMUNICATION AND/OR FEEDBACK

Well let's see if there will be ANY RESPONSE/FEEDBACK after this. Two weeks ago somebody reverse into my car. The person responsible for accident Insurance is also with Alexander Forbes. I fill in the relevant documents - Sent in the accident form, all my details and the details for the person responsible for the accident. After another few e-mails I was told this claim went to their legal department. Then the person responsible for the accident also contact Alexander Forbes and told then a total different story from what actually happened. Only after this Sibanyoni Philemon told me they need statements from people who saw what actually happened. That I did and e-mailed it back to AF. And I ask Sibanyoni Philemon twice on e-mail to confirm he received the statement and how long this claim will take. It now is two days later and Sibanyoni Philemon did not even bother to respond to the e-mail. Exactly two weeks after the accident NOTHING was really done. Even after a very strong e-mail early this morning STILL NO RESPONSE. I pay for my insurance cover every single month how difficult is it to follow up with your client. I'M SERIOUSLY CONSIDERING LOOKING FOR ANOTHER INSURANCE COMPANY <div><br></div><div><em>(Supplier name changed from Alexander Forbes Financial Services to Alexander Forbes Insurance by Hellopeter.com)</em></div>