Lack of communication

I submitted a claim "CP311965MP" and was captured on 18th Nov 2021. and was referred to CK Coachworks for a quote, which i did. On 28 Nov 2021 i asked why my claim is not approved yet. I was told that it was approved. I went to CK Coachworks to pay an excess fee and was told that they received no go ahead from Momentum. I then wrote an e-mail to momentum with regards the panel shop response on me and later recieved a call in CK Coachworks in retreat NOT in CT branch where i made a quote and was told they are fully booked on Dec 21 and will only be assisted in Jan 2022. I expected a lot from Momentum but its crystal clear that they are the same as other