Lack of communication

<p>Claim number : CP057659.</p> <p>Please note I have logged an insurance claim on the 12/11/2016 and to date I am still waiting for someone to call me back with regards to my claim. I have called Bianca , left serveral messages, I have emailed her, I even sent an email to Momentum Insurance to call me back, and no one called me back. I even sent an email from SMG advising that my car is not safe to drive, until this has been approved. The last communication I received with the manager on Wednesday was that my claim was approved and on Thursday she was leave, no one knew what to do, ....Bianca refused to take my calls , return my calls or respond to any of my emails.</p>