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chesne K

1 reviews | Active since Oct 2013

06 Oct 2022, 20:35

Kyle Pienaar wins customer service week 🙌🏻 👏

I called into Momentum Insure on Monday, I've been putting it off for a while because calling into a call centre,is not always a pleasant experience, for variously reasons, as we all know. However on Monday i got the other side of the coin, when i was being assisted by Kyle Pienaar. My word, he was very friendly and polite, yet also maintaining professionalism.I was very pleased with his service, not only because he got me a lower premium on my policy, but who doesn't want to save a rand or two in today's economic climate, but merely because he listened to what my needs were. He did not once speak over me, he made me feel important, he sounded interested in what i had to say. I too work for a financial institution and when my call ended with Kyle, i was ranting and raving in the office about this very pleasant experience. Thank you Kyle, on a job well done. Good customer service goes a long way and that too guarantees returning customers. I wish you well in all your future endeavors, and I pray God's blessings over your career path.

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Replies (1)
Momentum Insure
Momentum Insure's reply06 Oct 2022, 23:45
Official
Good evening Chesne.
Excellent service indeed!
Thank you for taking the time to compliment the awesome service received from Kyle. He is always dedicated to delivering fantastic service to our clients and we are happy that you got to experience that.
Thank you for insuring with us and have a wonderful evening!
Kind Regards
Brenda