Kudos to Jabu Mokoena - Amazing service

A month or two ago, Momentum Insure was suppose to deduct my first debit order for my car. I received a notification that they weren’t able to deduct and I had to call them multiple times for them to tell me what they issue was, attempts to process an immediate debit order or provide me an alternative way to pay, I.e. EFT. Attempts to process immediate debit were still unsuccessful, and to my dismay, they stated that there were no alternative means to process payments, only EFT..

I was extremely frustrated with the back and forths of the process, and there not being a clear diagnosis of what the issue was. On my last call, I was on the verge of throwing tantrums, but my call was taken by the most calmest and extremely reassuring call centre agent.

Not only did he keep me calm, but managed to know which channels to go through to find out what the issue was and assisting me to immediately resolve it and my debit order was successful processed by the next morning (after I had attempted to get to such a resolution a couple of times). Kudos to Jabu Mokoena! Truly a superstar! Thank you for the great service