Keep getting fobbed off by Alexander Forbes

A colleague drove into my car while it was stationary in its allocated parking bay in my company's parking lot. My colleague accepted liability via emails that I forwarded to Alexander Forbes. We reported the case together and my colleague even gave me the case number given to her by her insurers to expedite the process with AF.<br> <br> My vehicle was repaired and I paid an excess of R3500 which needed to be claimed back from the third party insurers. I am still waiting on this. <br> <br> I had to beg for updates and kept being fobbed off by Thomas and eventually his supervisor Lauren<br> <br> The initial story was they could not proceed because they were waiting on the debtors pack from the panelbeaters. I got it myself and sent it to them. <br> <br> They kept saying they had to wait on a response from the 3rd party insurers. I can understand where there is a dispute of liability but there isnt in this case? Thomas responds to all my mails with the same line - we now have to wait. Really? They will not reach out to the third party insurers to expedite the process? There was no response to my email from Lauren. I guess supervisors don't care about customers